Returns & Refund Policy

At XELORVITH, customer satisfaction is a core priority. This Returns & Refund Policy outlines eligibility criteria, timelines, conditions, and procedures for requesting refunds for purchases made through xelorvith.quest.

Please review this policy carefully before submitting a refund request.

Fair. Clear. Transparent.

We are committed to maintaining clarity and fairness in all refund decisions.

1. Refund Eligibility

Refunds may be granted under the following conditions:

  • The product or service was not delivered as described.
  • There was a technical error resulting in duplicate billing.
  • The purchase was made unintentionally and reported within the allowed timeframe.
  • Service delivery has not yet begun at the time of the request.

All refund requests are subject to verification and approval by XELORVITH.

2. Time Limits

Refund requests must be submitted within 14 calendar days from the date of purchase unless otherwise specified in the product agreement.

Requests submitted after this period may not be eligible for consideration.

In cases involving billing errors, notification must be provided within 7 days of the transaction date.

3. Refund Request Process

  1. Submit a written request via email to our support team.
  2. Include your full name, order reference number, and purchase date.
  3. Provide a detailed explanation for the refund request.
  4. Attach any relevant documentation or screenshots if applicable.

Our team will review your request within 5–7 business days and notify you of the decision via email.

4. Conditions & Exclusions

Refunds will not be issued under the following circumstances:

  • Services that have already been fully delivered.
  • Digital products that have been accessed or downloaded.
  • Requests made outside the stated time limits.
  • Failure to provide required documentation.
  • Misuse or violation of our Terms & Conditions.

Partial refunds may be granted at our discretion depending on service usage and fulfillment stage.

5. How to Contact Us

For all refund-related inquiries, please contact our support team:

XELORVITH Support Team

Email: [email protected]

Website: https://xelorvith.quest

Submit Refund Request